TRACE Support

We're here to help you get the most out of TRACE. Send us a message and we'll get back to you within 24 hours.

How Can We Help?

Choose the best way to get in touch with our support team.

Email Support

Send us a detailed message and we'll respond within 24 hours.

Response Time: Within 24 hours
Best for: Technical issues, feature requests, urgent matters

FAQ

Find quick answers to common questions about TRACE.

Response Time: Instant
Best for: Common questions, getting started

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Frequently Asked Questions

Quick answers to common questions about TRACE.

How do I upload videos to TRACE?

Log in to your dashboard, click the "Upload Video" button, and select your video files. We support MP4, MOV, and AVI formats up to 2GB.

How long does video processing take?

Most videos are processed within 5-10 minutes. Longer videos or high-resolution files may take up to 30 minutes.

Can I share videos with my team?

Yes! You can create teams, invite members, and share specific videos or entire folders with your coaching staff.

What's included in the free trial?

The free trial includes 10 video uploads, full access to all analysis features, and team collaboration tools for 14 days.